Elevated error rates in EU

This incident was caused by an upstream incident in our cloud hosting provider for our EU region.

We’re in close communication with them to prevent this from happening again and are looking into improved mechanisms for having alternative backup providers we can switch over should a similar situation arise again.

This incident has been resolved.

We’ll provide a more detailed report within the next few days.

The root cause is related to our EU provider presenting issues with our managed DB. We’re working to get this sorted out within the next minutes.

We continue to investigate and are starting to try to implement a fix. Will update back shortly.

We’re investigating elevated error rates in StatusPal EU. We’ll update you shortly.